Refunds & Returns

POCO will gladly exchange your goods within 7 days of purchase provided the goods are:
• returned in their original condition;
• in their original unopened and sealed packaging and;
• accompanied by the original sales docket.

POCO reserves the right to refuse exchange if the original sales docket is not presented.

POCO does not refund for change of mind.

The following products are excluded from this policy:
• clearance and sale products;
• products sold as second hand, floor stock, repaired products and products that have a defect, where this has been drawn to the customer’s attention before the purchase of the product;
• upholstery and furniture.